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ONEiO Technical pre-sales / support specialist Finland & USA

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The role of technical pre-sales / support specialist requires a high level of motivation and drive to be successful. We are looking for a person with good understanding of system integrations and business insight.

 

·       Pre-sales, customer & partner onboarding

·       Becoming an expert on using ONEiO service


You would need to have:

·       Understanding of the importance of seamless cooperation between different functions to help the company prosper

·       Strong ability to identify and define customer specific business needs

·       Knowledge of technical integration concepts (e.g. HTTP, REST, SOAP, XML, JSON, different authentication methods)

·       Track record of hands-on support and technical consulting work

·       Problem solving skills

·       Passion for continuous learning

·       Understanding of integration platforms

·       Positive can-do-attitude

·       Excellent communication skills in English (written and verbal)


These would help you to succeed:

·       Degree in computer science/engineering or related field

·       Experience in working with one or more ITSM tools (ServiceNow, BMC, HP, Jira, etc.)

·       Basic knowledge about programming / software development

·       Previous experience working with a SaaS service


Examples of other duties:

·       Technical support in sales opportunities

·       Assist customers and partners with their first implementations

·       Contribute to product knowledge by improving the documentation

·       Assist with production roll-outs for integrations

 

Or, know someone who would be a perfect fit? Let them know!

Helsinki

Huopalahdentie 24A
00350 Helsinki Directions

ONEiO CULTURE




When ONEiO's workers gather together, new ideas are discussed and problems solved. 

Great team spirit and humour create an inviting working culture in which everyone can learn from each other. Communication between people is smooth and friendly. 

"The old saying: People are your organisation's most valuable asset, goes never out of style." 

Juha, CEO & co-founder


 

 

 

 

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