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Lead Integration Engineer, Customer Experience, USA

ONEiO Cloud Corporation is a SaaS company based out of Helsinki, Finland with subsidiaries in Germany and in the USA. We are now looking for a Lead Integration Engineer CX, located in the USA.
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ONEiO Cloud Corporation is a SaaS company based out of Helsinki, Finland with subsidiaries in Germany and in the USA. We are now looking for a Lead Integration Engineer, Customer Experience (CX) who is passionate about building and supporting products that customers love. This position is located in the USA. 

You will join a dynamic and fast-paced environment and work with international cross-functional teams to build, deploy, and support products that deliver the company’s vision and Product-led growth (PLG) strategy. 

Lead Integration Engineer, CX responsibilities:

  • Grow and expand technical support team capabilities providing technical direction, mentoring, to resolve customer issues in North America.
  • Provide deep technical assistance assistance to Sales and Customer Success teams with Proof-of-Concepts (PoC’s) and help expand integrations within existing customer accounts, partner onboarding, and opportunities to expand within existing accounts or create new service offerings.
  • Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth
  • Scope and prioritize activities based on business and customer impact
  • Work closely with engineering teams to investigate and resolve existing integration issues while deliver maintaining high customer satisfaction
  • Evaluate and prototype new endpoint type integration requests working closely with Product Management and engineering teams.

Ideal candidate has the following:

  • 2-3 years experience working with one or more ITSM tools (Zendesk, ServiceNow, BMC, HP, Jira, etc) and or SaaS service offering(s).
  • Demonstrated technical leadership capabilities
  • Strong technical foundation and understanding about programming / software development
  • Enterprise/IT service management, customer service / support or similar domain expertise
  • Solid technical background with understanding and/or hands-on experience in software development and web technologies
  • Strong problem solving skills, able to dive into the details to get the job done
  • Proven track record of understanding customer requirements and delivering a solution against those demands
  • Proven ability to deliver technical support and managing customer expectations through the life-cycle of a support ticket to resolution or identify feature requests, manage expectations, and effectively communicate and summarize recommendations to Product Management
  • Skilled at working effectively with cross functional teams in a distributed matrix organization
  • Excellent written and verbal communication skills (English is mandatory)
  • MS/BS degree in Computer Science, Engineering or equivalent preferred


ONEiO is not only a cool product but also a super cool place to work! We are a great bunch of people with different backgrounds, roots and experiences. What really makes us a team is our passion and “punk” attitude towards the status quo. We are disruptors. Apply now and join our team!

Or, know someone who would be a perfect fit? Let them know!

USA

28202 Charlotte Directions View page

ONEiO is a great place to work

Great team spirit and humour create an inviting working culture in which everyone can learn from each other. Communication between people is smooth and friendly. 


"The old saying: People are your organisation's most valuable asset, goes never out of style." 

Juha, CEO & co-founder

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