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Integration Engineer, Customer Experience

ONEiO product is all about sophisticated automation, AI and software robotics. We are looking for an Integration Engineer who is passionate about building and supporting products that customers love.
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ONEiO product is all about sophisticated automation, AI and software robotics. We are now looking for an Integration Engineer, CX who is passionate about building and supporting products that customers love. 

You will join a dynamic and fast-paced environment and work with international cross-functional teams to build, deploy, and support products that deliver the company’s vision and Product-led growth (PLG) strategy. This position is located in
Helsinki, Finland.

Integration Engineer, Customer Experience (CX) responsibilities:

  • Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth
  • Scope and prioritize activities based on business and customer impact
  • Work closely with engineering teams to investigate and resolve existing integration issues while deliver maintaining high customer satisfaction
  • Evaluate and prototype new endpoint type integration requests working closely with Product Management and engineering teams.
  • Provide technical assistance to Sales and Customer Success teams with Proof-of-Concepts (PoC’s) and help expand integrations within existing accounts

Ideal candidate has the following:

  • Enterprise/IT service management, customer service / support or similar domain expertise, with tools such as (Zendesk, ServiceNow, BMC, HP, Jira, etc)
  • Proven work experience supporting SaaS products
  • Solid technical background with understanding and/or hands-on experience in software development and web technologies
  • Strong problem solving skills, able to dive into the details to get the job done
  • Proven track record of understanding customer requirements and delivering a solution against those demands
  • Proven ability to deliver technical support and managing customer expectations through the life-cycle of a support ticket to resolution or identify feature requests, manage expectations, and effectively communicate and summarize recommendations to Product Management
  • Skilled at working effectively with cross functional teams in a distributed matrix organization
  • Excellent written and verbal communication skills (English is mandatory)
  • MS/BS degree in Computer Science, Engineering or equivalent preferred


ONEiO Cloud Corporation is a SaaS company based out of Helsinki, Finland with subsidiaries in Germany and in the USA. Our customers are different internal and external business service providers like central-IT and Managed Service Providers.

ONEiO is not only a cool product but also a super cool place to work! We are a great bunch of people with different backgrounds, roots and experiences. What really makes us a team is our passion and “punk” attitude towards the status quo. We are disruptors. Apply now and join our  team!

Or, know someone who would be a perfect fit? Let them know!

Finland

Huopalahdentie 24A
00350 Helsinki Directions View page

ONEiO is a great place to work

Great team spirit and humour create an inviting working culture in which everyone can learn from each other. Communication between people is smooth and friendly. 


"The old saying: People are your organisation's most valuable asset, goes never out of style." 

Juha, CEO & co-founder

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email
@@oneio.cloud
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